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Help Center

The Help Center provides information and assistance related to using The Due Diligence. It explains how to get help, report issues, and understand what support the platform can and cannot provide.

1. What the Help Center Is For

The Help Center is intended to help users with:

  • Account access and login issues
  • Reporting content or user behavior
  • Understanding platform policies
  • Moderation appeals
  • General questions about how the platform works

The Help Center is not a substitute for professional advice and does not provide guidance on real estate, investing, or financial decisions.

2. Account Support

If you experience issues with your account, including:

  • Trouble signing in
  • Suspicious or unauthorized activity
  • Problems accessing features

You may submit a request through the Help Center. For security reasons, we may require verification before assisting with account-related requests.

3. Reporting Content or Users

If you encounter content or behavior that may violate platform policies, you can report it through:

  • In-platform reporting tools
  • The Help Center reporting form

Reports may relate to:

  • Harassment or abuse
  • Fraud or scams
  • Off-topic or disruptive content
  • Privacy or safety concerns

Submitting a report does not guarantee removal or enforcement action.

4. Moderation Appeals

If action has been taken against your content or account, you may submit an appeal through the Help Center.

Important notes about appeals:

  • Appeals are reviewed at our discretion
  • Not all decisions are reversible
  • We are not required to provide explanations
  • Repeated or abusive appeals may be ignored

All moderation decisions are final.

5. Technical Issues and Feedback

You may contact us regarding:

  • Bugs or platform errors
  • Feature malfunctions
  • General usability feedback

While we value feedback, submission does not guarantee implementation or response.

6. Response Time and Availability

Support requests are reviewed on a best-effort basis.

Please note:

  • We do not provide real-time or guaranteed response times
  • Support availability may vary
  • Complex issues may require additional time

7. What We Cannot Help With

The Help Center does not provide assistance with:

  • Real estate, financial, legal, or investment advice
  • Disputes between users
  • Verification of user content or credentials
  • Recovering losses from decisions made outside the platform

Users remain responsible for their own actions and decisions.

8. Abuse of Support Services

Misuse of the Help Center, including:

  • False reports
  • Harassment of support staff
  • Repeated bad-faith requests

May result in enforcement action, including account restriction.

Bottom Line

The Help Center exists to support safe and effective use of The Due Diligence. It is a support resource—not a professional advisory service—and assistance is provided at the platform's discretion.